Money back guarantee = Confidence in b.glen

b.glen offers money-back guarantee for 365 days from the order date.

In case your purchased product:
  • does not go well with your skin
  • does not bring a satisfactory effect

We established a system in order for you to return any product for the above reasons.

With this system, you can test out our Trial Set catering to a specific skin problem and/or products of interest with ease.


        1. Returns are accepted within 365 days from the date of purchase.

          Limited to one (1) return per product.
          Contact Customer Support for return requests at info@bglen.sg.

          *Refunds should be requested by the purchaser.
          *Products without sale records, purchased through internet auctions or from unauthorized sellers will not be accepted.
          *Each product can only be returned once. For multiple purchases of the same product, only returns of the latest purchase will be accepted.
          *For trial sets, returns are only accepted if the original box packaging (with all bottles/tubes included) is returned. For all other products, please return the bottle/tube (box packaging not needed).
          *Refunds will be processed after products have been received and checked.

        2. Return shipping costs are the sole responsibility of the customer unless the item was defective or shipped in error.

        3. The refund amount is calculated based on the price at the latest purchase and will be returned by the original payment method.

          *Refund payments are in Singapore Dollars and will be returned by original payment method.  Refund value will be distributed according to the amount paid via b.points and your original payment method.
          *Only Singapore bank accounts may be directly deposited for refunds. 
          *If you have any questions regarding Returns or Refunds, please contact our Customer Support at info@bglen.sg.
          *Please note that rules may change without notice.

Last Modified: September 05, 2019