In accordance with the terms of these terms conditions of sale of the subscription service (hereinafter "the Subscription Conditions"), b.glen provides a subscription service (hereinafter referred to as the "Subscription") for products (hereinafter referred to as the "Products") sold on the website

Before resorting to a Subscription, the Purchaser must have read and agreed to these Subscription Conditions.

  1. Scope and Modification of the Subscription Conditions

    Scope of application

    These Subscription Conditions are concluded between the Purchasers (hereinafter referred to as "the Purchaser"), designating any person browsing the Website and/or ordering Products in the form of a Subscription through the Website, and b.glen Asia Pacific Pte. Ltd. ("Company", "we" or "us").

    The Purchaser and the Company are together collectively referred to as the "Parties" and individually as the "Party".

    Any order of a Product in the form of a Subscription implies full, unreserved and unconditional consultation and acceptance of these Subscription Terms and Conditions, without such acceptance implying the Purchaser's handwritten signature.

    In accordance with the legislative and regulatory provisions relating to electronic signatures, it is recalled that the confirmation of the order as specified in these Subscription Conditions constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature and is proof of the entirety of the order and the enforceability of the sums due in execution of the said order.

    These Subscription Terms and Conditions apply to the Subscription service provided by the Company to Purchasers as defined in Article 27 Entire Agreement of the Company's Terms and Conditions of Sale.


    These Subscription Conditions are not applicable to professionals. Any physical or legal person, whether public or private, who acts for purposes related to his or her commercial, industrial, craft, liberal or agricultural activity, including when acting in the name or on behalf of another professional, shall be considered a professional.

  2. Detail of the Subscription Service Offered by the Company

    The Subscription service allows the Purchaser to automatically receive the Product that it has previously selected and determined the delivery frequency.

    All Products offered for sale on the Website are available for the Subscription service.

    The Purchaser has a delivery schedule of 2 months regarding the delivery frequency of his or her Subscription:
      When resorting to a Subscription, the Purchaser has the ability to:
      • Define the Products covered by his or her Subscription;
      • Set a first delivery date;
      • Change the delivery frequency other than 2 months by special request by contacting

      The amount fixed at the time of subscription will be debited at the time of each delivery.

      Subscription subscribes the Purchaser to the automatic product dispatch service until a Party decides to terminate it in accordance with the provisions of Articles 8 and 9 of these Subscription Terms.

      By resorting to the Subscription service, the Purchaser accepts an automatic withdrawal on the occasion of each delivery, the amount and frequency of which will be defined at the time of the initial order.

    • Subscription Terms and Conditions

      The resorting to the Subscription Service by the Purchaser is governed by the terms and provisions of Article 27 Entire Agreement of the General Terms and Conditions of Sale.

    • Payment

      Method of payment

      The amount due by the Purchaser is indicated on the order confirmation on the page of the Website dedicated to this purpose and then transmitted by email by the Company to the Purchaser.

      The Purchaser will have the choice when ordering between different payments methods that will be mentioned on the page.

      Payment is made by Internet with a valid Credit Card, with the cards listed on the Internet.

      The order is only validated by the Company after verification and confirmation of the validity of the payment.

      Payment for the Subscription shall be made before each delivery scheduled as part of the Subscription subscribed by the Purchaser.

      It is also specified that the Company will refuse any order for which the credit card used by the Purchaser expires within 7 days following the date of placing the order. In the event of expiry during the Subscription, the Company shall notify the Purchaser of the cessation of deliveries due to a lack of means of payment.

      The order is only validated by the Company after (i) acceptance of the Subscription Conditions by the Purchaser, (ii) checking and confirmation of the payment’s validity of and (iii) sending the Purchaser confirmation of the acceptance of his or her order.

      The Company reserves the right to refuse any order or delivery in the event that:
      • Exceeding the limits indicated in the article 2 of this agreement;
      • Any dispute with the Purchaser;
      • Total non-payment of a previous order by the Purchaser;
      • Refusal to authorize payment by credit card from banking institutions;
      • Non-payment.

      The Company remains the owner of the Products until it has received the full price in full.

      For the execution of the Subscription service, the Company is required to keep the Purchaser's banking data. This data is processed and stored in accordance with the Company's privacy policy, which can be accessed here.


      By placing an order on the Website, the Purchaser accepts that his or her purchase invoice be sent to him or her in electronic format. It is accessible on the Customer Area of the Purchaser at the latest at the time of delivery of his or her order.

    • Delivery Date

      When the Purchaser subscribes to a Subscription, it indicates an initial delivery date. This initial delivery date will be the one used by the Company to determine future delivery dates, which will be determined according to the delivery frequency chosen by the Purchaser.

      As part of its Subscription, the Purchaser has the option of postponing the scheduled delivery date by a maximum of one (1) month.

      During the Subscription, the Purchaser shall have the option to change the delivery frequency of the Products it has selected at the time of initial subscription in accordance with the article 9 hereof.

      Products can only be shipped within Singapore.

    • Delivery and Acceptance

      Terms and Conditions

      Once the order has been prepared, it is sent to the postal address provided by the Purchaser when placing the order.

      The Products are delivered either by postal services or by a specialized service provider (hereinafter referred to as the "Carrier").
    • SG SAGAWA AMEROID PTE. LTD: Delivery will be made by SG SAGAWA AMEROID PTE. LTD or partner carrier company Ninja Van.

    Time limits

    It is recalled that an order is only sent once it has been processed and payment has been confirmed.

    Saturdays, Sundays and public holidays are not considered as working days.

    The Purchaser may exercise his or her right to cancel the order with Customer Service if the above-mentioned maximum delivery time is exceeded.

    In the event of exercise of the right of termination, the Company shall refund all sums paid by the Purchaser, according to the method of payment used, within a maximum period of three hundred and sixty-five (365) days from receipt of the termination, to the exclusion of any other compensation. The credit card used for payment must still be valid for the refund to take place.

    Any delay in delivery is reported as soon as possible by the Purchaser by email by clicking here, so that the Company can have an investigation carried out with the Carrier. The Purchaser is informed that the duration of an investigation is not fixed and the Company cannot be held responsible for the duration of this investigation. The order will be sent to the Purchaser as soon as possible if the delivery is found.

    In the event that the investigation results in the loss of the delivery, it will be reshipped at the Company's expense to the Purchaser or refunded by the same means of payment as the one used by the Purchaser.


    Each delivery is deemed to have been realized as soon as the Products covered by the Subscription are made available by the Carrier to the Purchaser.

    It is the Purchaser's responsibility to immediately verify, at the time of receipt of the Products, the conformity and integrity of the delivery.

    Any anomaly/reservation identified at the time of delivery (in particular late delivery, missing or damaged product) must be fully and accurately reported by the Purchaser on the receipt given by the Carrier at the time the Products are made available and/or confirmed by registered letter to the Carrier within ten (10) days of receipt of the delivery.

    Any such reservation must be notified in parallel and as soon as possible to the Company's Customer Service here. A copy of the claim addressed to the Carrier must be attached.

    1. Right of Withdrawal

      Notification of the withdrawal decision

      As part of its Subscription, the Purchaser has a withdrawal period of three hundred and sixty-five (365) days, without paying any penalties, with the exception of return costs, which are at its expense. This withdrawal period expires three hundred and sixty-five (365) days after the day on which the Purchaser, or a third party designated by it other than the Carrier, physically takes possession of the Products for each delivery.

      If the Purchaser has ordered several Products as part of his Subscription, or the delivery of the Products has been made in several parts, the withdrawal period shall not begin until the Purchaser, or a third party designated by him or her other than the Carrier, has physically taken possession of the last Product or the last part of the delivery.

      To exercise its right of withdrawal, the Purchaser must send its decision to withdraw to the Company by any reason statement before the expiry of the withdrawal period, in particular:

      Return of the Products subject to withdrawal

      The Purchaser has a period of fourteen (14) days following notification of the intention to withdraw from the contract to return the Products received during the Subscription to the above-mentioned address.

      The Products must be returned complete, unused, in their original packaging intact and as far as possible accompanied by their original packaging as well as the return form and copy of the invoice.

      If the withdrawal form is not sent within fourteen (14) days of the effective receipt of the order or the return of the products within the above-mentioned time limit, from the day of sending the withdrawal form, no refund may be made, except in the cases provided for in these Subscription Conditions.

      Failing (i) to notify the Company of its intention to withdraw within three hundred and sixty-five (365) days from the date of purchase as part of the Subscription and (ii) to return the Products within fourteen (14) days of the Purchaser's communication of its decision to withdraw, no refund may be made.

      The costs of returning the Product(s) shall be borne by the Purchaser. For further return details, please find out Return Policy here.

      Refund of the Products subject to withdrawal

      The Company undertakes to reimburse the Purchaser for the sums paid by the latter. The refund shall be made within a maximum period of fourteen (14) days after the sending of the withdrawal form by the Purchaser.

      The validity of the credit card used must still be in effect at the time of repayment so that the Company can proceed with the repayment.

      However, the reimbursement of this sum may be blocked until the Products received by the Purchaser as part of the Subscription are recovered.

      However, the costs of returning the goods remain the responsibility of the Purchaser.

      For any additional information relating to the exercise of the Purchaser's right of withdrawal, please contact the Company by email at the following address:

    2. Modification or Cancellation of the Subscription

      When, after the first delivery, the Purchaser wishes to modify the Product(s) subscribed to under the Subscription, the delivery date, the delivery frequency or the quantity of Products covered by the Subscription, it may do so by notifying the Company of such modifications on the Website within five days before the next scheduled delivery date.

      In the event that the Company no longer markets a Product covered by a Subscription, it reserves the right to terminate the sale of said Product and to suspend delivery thereof as part of the Subscription by giving prior notice to the Purchaser within a reasonable time.

    3. Termination of the Subscription by the Purchaser

      The Purchaser may terminate his or her Subscription on the customer account at any time or by contacting the Company's customer service by email

      If the cancellation occurs after a direct debit, the order is deemed to have been concluded for the period concerned, the Purchaser may not demand the cancellation of this order on the grounds of his or her request for cancellation.

      The cancellation is taken into account for the following order.

      Termination may also result from Company's decision in accordance with the terms and conditions set out in Article 10 below.

    4. Termination of the Subscription by the Company

      The Company reserves the right to suspend or terminate the Purchaser's Subscription Service, without compensation being claimed, in the event that:
      • non-compliance with the obligations arising from the acceptance of these Subscription Conditions;
      • incidents of payment of the price on the occasion of a delivery;
      • issuing incorrect information when subscribing to the Subscription;
      • acts likely to harm the Company's interests.

      The Company also reserves the right to refuse to enter into a contract in the future with a Purchaser who has been excluded or sanctioned for such acts.

    5. Personal Data

      As part of the Subscription service, the Company collects personal data via technologies such as cookies or tracking devices.

      Consequently, the Company invites the Purchaser to read, on the Website, the section relating to the Privacy Policy and the processing of personal data as well as the use and storage of cookies and tracers. This section is an integral part of the General Terms and Conditions of Sale.

      The Privacy and Personal Data Processing Policy can be accessed here.

    6. Responsibility

      The Company shall not be liable for any indirect damages that may arise as a result of the Purchaser's purchase of the Products.

      The Company may not be held liable for the non-execution of the order in the event of a stock shortage or unavailability of the Products due to force majeure.

      Similarly, the Company may not be held liable for the obligations of these subscription conditions in the event of any damage resulting from the use of the Internet network, such as viruses, intrusion, loss of data, interruption of Internet service, etc.

    7. Miscellaneous Stipulations

      Force Majeure

      No Party shall be liable for the total or partial non-performance of its obligations under this contract, if such non-performance is due to force majeure.

      Force majeure is defined as those caused by forces beyond the control of the Company, including natural disasters, war, acts of terror, civil unrest, strikes and other hostilities.

      The Party invoking an event constituting force majeure shall notify the other Party within five (5) working days of the occurrence of such event.

      The Parties agree that they must consult each other as soon as possible in order to determine together the terms of execution of the order during the duration of the case of force majeure.

      Beyond a period of one (1) month's interruption due to force majeure, the Company may not honor the order, on condition that it reimburse the Purchaser as soon as possible.

      Validity of the contract

      The invalidity of a clause due to a law, regulation or court decision does not affect the other provisions hereof. These remain valid if necessary.

      These Conditions of Subscription and the order summary sent to the Purchaser form a contractual whole and constitute the entire contractual relationship between the Parties. In the event of any inconsistency between these documents, this document shall prevail.

      Modification of the Subscription Conditions

      It is specified that the Purchaser may save or print these Subscription Conditions, provided however that they are not modified.

      The current can be consulted at any time under the heading "Subscription Conditions" accessible via all the Website. The Company may update these Subscription at any time. Such an update is subject to prior and specific notification on the Website.

      Law applicable to disputes

      The law applicable to disputes between the Purchaser and the Company concerning are subject to the Republic of Singapore.

      In the event of a dispute between the Purchaser and the Company, and if the dispute is not resolved through the mediation provided for below, it will be abide by the Terms and Condition of 23. Governing Law and Jurisdiction found here.

    8. Consumer Mediation

      In the event of a dispute that may arise in connection with the interpretation and/or performance of these Terms and Conditions or in connection with the Subscription Terms, the Purchaser may decide to submit the dispute with the Company to a conventional mediation procedure or any other alternative dispute resolution method. In the event of a persistent dispute, the Parties undertake to refer their dispute to the competent courts under the jurisdiction of the Republic of Singapore.

      *Please note that rules may change without notice.

    Last Updated: 17 Mar, 2020